cancellation policy

Once partial or full payment has been made for a trip, Elevation Guides blocks the date(s) in our calendar, organises staffing, and declines other bookings. When applicable, we may engage in contracts and reservations for your trip requiring non-refundable payments.

For scheduled day trips and courses, we’ll work with you to attempt rescheduling for an alternative date. A minimum $150 modification charge will apply. If this isn’t feasible or you decline, then no payments will be refunded.

For private trips and multi-day programs, NO refund is possible for any reason. We will offer to work with you to find a replacement, for which a nominal office fee will apply.

TRIP CANCELLATION INSURANCE IS STRONGLY RECOMMENDED

Our Rescue & Travel Protection page has more details

communicable diseases

For the most current Covid government information, visit these sites:

Alberta: https://www.alberta.ca/coronavirus-info-for-albertans.aspx#toc-5

Canada: https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection.html

Public guidelines are constantly changing and evolving, and we’ve prepared and modified our programs to best accommodate what we know about infectious diseases. Vaccination rates are climbing, and with this infection rates and severity have drastically dropped.

Most jurisdictions have moved Covid19 to endemic status, and Elevation Guides has the same policy. We understand it’s not always possible to know your personal situation when you register for a course or trip in advance. However as a small business, we’re no longer able to assume the cancellation costs.

If you’re not feeling well with viral symptoms, please don’t partake in an Elevation Guides program. Check your symptoms with the Alberta Health Services online screening: https://myhealth.alberta.ca/journey/covid-19/Pages/COVID-Self-Assessment.aspx

Covid and flu vaccination status

All Elevation Guides & staff are 100% vaccinated.

Overnight & international trips

A local destination may require proof of full vaccination status for entry. If you choose not to vaccinate, you will not be permitted on the trip. If this arises for a trip for which you’ve registered, no refund will be offered.

TRIP CANCELLATION INSURANCE IS STRONGLY RECOMMENDED.